Louise Downe Good Services: How to Design Services That Work 9789063695439
PRE-Order this book now for delivery on 10th Feb 2020
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
- Paperback: 224 pages
- Publisher: BIS Publishers; 01 edition (10 Feb. 2020)
- Language: English
- ISBN-10: 9063695438
- ISBN-13: 978-9063695439
- Product Dimensions: 13.3 x 2 x 19.8 cm